Refund policy
Applies To: Orders placed on grazuvmart.shop (USA only)
All returns must be authorized by our support team before being sent back. Unauthorized returns will not be processed.
1. Return Eligibility
Duration: 30-Day Return
If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
• Returns must be requested within 30 days of receiving the order
• Items must be unused, undamaged, and in original packaging
• Proof of purchase (order number or receipt) is required
• Certain items such as personal care items, customized products, or clearance items may not be eligible for return
• Contact our support team before sending any return:
📧 support@grazuvmart.shop
Return Address:
grazuvmart
4105 FM 24 Robstown TX, 78380 United States
2. Return Shipping
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• Please use a trackable shipping method
 • grazuvmart is not responsible for lost returns during shipping
3. Return Shipping Cost
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
4. Return Shipping Time
Return shipping typically takes 5–12 business days, depending on your carrier and location.
5. Damaged or Incorrect Items
• Inspect your order upon delivery
• Report any issues within 30 days of delivery
Contact us with:
1. Order number
2. Description of the issue
3. Photos of the item
📧 support@grazuvmart.shop
We will provide a full refund or replacement for confirmed issues.
6. Refunds
We will notify you once your return is received and inspected.
• If approved, refunds will be issued to your original payment method within 10 business days
• It may take additional time for your bank or credit card company to process the refund
If more than 10 business days have passed after approval, contact us at:
📧 support@grazuvmart.shop
7. Refund Process
• Returns are inspected upon arrival
• You will be notified of approval or rejection
• Approved refunds are processed within 10 business days
• You have 30 days after receiving your item to request a return
• Shipping fees are non-refundable
8. Exchanges
• We only replace items if they are defective, damaged, or incorrect
• For other exchanges, please place a new order separately
9. Non-Returnable Items
• Gift cards
• Downloadable/digital products
• Final sale or clearance items
• Used or damaged items not due to our error
10. Need Help?
You can contact us anytime for return-related questions:
📧 Email: support@grazuvmart.shop
📞 Phone: +1 800-293-0882
đź“ŤAddress: 4105 FM 24 Robstown TX, 78380 United States
🕒 Business Hours: Mon–Fri, 10:00 AM – 8:00 PM (PST)